FAQs

Our shoes are crafted in Le Marche, Italy, also known as “The Shoe Valley," home to rich shoemaking tradition since 1901 and currently the home to top worldwide footwear intelligence, including an incomparable network of shoe factories and industry professionals.

The Shoe Valley is where our custom shoe designs are transformed into quality footwear. From pristine Italian leather, each pair of LITTRELL shoes are one-of-a-kind, handmade by master Italian craftsman who combine handcrafting tradition, quality and artistry for a product that’s world class style.

All shoes are created using pristine Italian leather or suede, and in some cases organic canvas.

To shop online, simply add the products to your Shopping Bag and proceed to checkout.

You can place your order as a guest or register during checkout. Registering makes checkout even faster, as you can store your delivery, billing and payment details in your account for next time. After you complete your order, we will send you an email confirming the details of the purchase and a link to track the delivery.

Some of our shoes are identified on our site as available for "pre-order." When you pre-order an item(s), you pay for the item(s) to be reserved for you and shipped to you as soon as the item(s) are available.

Why do we offer pre-ordering?

We don't stock shoes. We custom craft only what you buy, which reduces waste, is better for the planet and maintains an unrivaled custom quality. You are getting hand crafted shoes, a luxury rarely available. Pre-ordering also means that you can get styles before anyone else.

How do we ship pre-orders?

If you order products that are already in stock together with pre-order items, we will send you two separate packages.

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been shipped. Delivery is always free to USA, UK and EU.

Estimated delivery of pre-ordered items is generally 2-6 weeks. We reserve the right to cancel any style at any time and process a full refund.

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay and Facebook Pay. All orders are in USD $. Each purchase is handled with maximum security thanks to the use of the most advanced technological systems in the e-commerce field and coding systems (SSL) to protect your personal data and credit card information from unauthorized access.

Registering is optional. Register to enjoy special advantages and ensure your online shopping experience is tailored to your needs: Save and share your favorite items. Enjoy personalized product suggestions and exclusive content Store your address and payment preferences to speed up checkout. See all the details of your orders, follow the delivery and easily manage returns from one page. Manage your preferences for receiving our Newsletter.

Yes, we ship worldwide. Custom shoes are shipped internationally from Italy via UPS, DHL and FedEx. Shipments to the EU, UK and USA are free of charge. Custom taxes may apply for all other non-EU shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product.

Custom shoes are shipped internationally from Italy via UPS, DHL and FedEx. Shipments to the EU, UK and USA are free of charge. Custom taxes may apply for all other non-EU shipments. Depending on the country, these normally range between 3 to 10 percent of the total purchase value and are due upon receipt of the product.

After you complete your order, we will send you an email confirming the details of the purchase and a link to track the delivery.

We have a 100% satisfaction guarantee and free, no-hassle returns policy. That means that you will receive a full refund if not completely satisfied with the order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us at help@littrellofficial.com to request a refund and confirm the shipping address. Our designated international courier will then collect your package with no hassle or cost to you.
EXCEPTIONS (NON-RETURNABLES) Certain types of items cannot be returned, like: sale items, gift cards, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), as well as shoes and apparel that have not been returned in new and unworn condition or were returned using a courier other than the one we authorize.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

No, you do not have to pay anything to return your items. We have a 100% satisfaction guarantee and free, no-hassle returns policy. That means that you will receive a full refund if not completely satisfied with the order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us at help@littrellofficial.com to request a refund and confirm the shipping address. A delivery company will then collect your package with no hassle or cost to you. For the return to be valid, you must use our courier.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Certain types of items cannot be returned, like: sale items, gift cards, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), as well as shoes and apparel that have not been returned in new and unworn condition or were returned using a courier other than the one we provide.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.